KM and the Limits of Human Working Memory

July 23, 2010 — Leave a comment

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Nicholas Carr’s recent book The Shallows: What the Internet Is Doing to Our Brains touches on an issue that APQC has been grappling with for several years–namely, that knowledge management is limited by the capacity of human attention, which many claim is being damaged by digital immersion, or excessive exposure to digital media.

Absolutely agreed, which is why it is important not only to capture information right away, but capture the meta-information as well. This is why the dynamic signal (flows, as is getting a lot of use these days) is important.

Lessons learned are important (they’re a stock), but equally as important is the context in which the lesson was captured.


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