Lotus Connections: Lessons Learned

December 18, 2008 — 1 Comment

Let’s start from the start – 

  • Good requirements gathering phase incorporating input from all across business units (only IT departments, though)
  • Bad not gathering requirements from functions other than IT
  • Bad not doing a systemic analyis of the software marketplace – we chose our software for the wrong reasons
  • Bad not identifying a short set of goals we were hoping to achieve by implementing; we had multiple, lofty goals
  • Bad not identifying quantifiable measures of success.  How will we know if we are or not?
  • Bad not taking a snapshot of the as-is state so we can compare at the end of the pilot.
  • Good identifying users & evangalizers & champions
  • Good assigning an evangalizer & champion to each set of users in the pilot
  • Bad not telling the evangalizers & champions they were identified as such
  • Good doing a pre-pilot phase to create content so the space is not entirely blank when the pilot goes live
  • Bad not doing good enough change management job.  Many users are confused as to when the pilot goes live (it already did)
  • Good doing training for the pre-pilot participants
  • Bad not doing training for the larger pilot participants
  • Bad hardware & server performance.  This will make a lasting (bad) first impression on already skeptical users.  
  • Bad timing of the pilot.  If you know anything about RTN it’s that the company goes on vacation starting at Thanksgiving and they don’t come back until the new year.  Not a good time to build excitement & fanfare around a launch.

Trackbacks and Pingbacks:

  1. Expanding on previous posts’ lessons « DfM - January 8, 2009

    […] lessons learned.  The rest of this post is an expansion on two of the points I made in the previous post, which I had password protected for a while but now fail to see the point in that. […]

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